Welcome to our technical resources page on both AR-2000 TLC scanner and the System 200 scanner. This page provides answers to many of the questions you may have about either instrument, as well as answering questions on the Laura/BioChrom softwares.

We've made available the following resources:

• FAQs on the AR-2000;
• FAQs on the System 200;
• FAQs on the Laura Version 3.x software;( also known as BioChrom );

A U.S.A. domestic one year service contract is available with these devices, delivering:

• 12 months of Telephone Diagnostic Service during normal business hours
• On-site emergency service including all travel and labor costs
• One Annual preventative maintenance visit, with parts, travel, and labor cost inclusive

Optional 'annual' software support contracts on BioChrom software versions are also available.

IQ/OQ service quotes are available on request with new installations and old. We have full repair services available. Please ask about repairs, regardless of brand.

We have included documentation here that you may find useful before calling Bioscan for help:

AR-2000 Operations Manual: PDF
AR-2000 Pre-installation document: PDF
System 200 Manual: PDF
Scanning a PET TLC plate: PDF