NanoSPECT/CT
Welcome to Bioscan's Service and Support page for the NanoSPECT/CT.
Our goal is to help you accomplish your research and production tasks with comprehensive support. Our support staff of technical engineers and application specialists will respond to phone and e-mail inquiries within one business day. You can reach us at our main office numbers or through our email address support@bioscan.com.
We offer a wide range of services… including comprehensive service contracts and structured training programs. Single year or multi-year service contracts are available for these devices, delivering:
12 months of Telephone Diagnostic Service during normal business hours
2 preventive maintenance visits of two day’s duration each, with calibrations included for SPECT and CT. All labor and expenses are inclusive to this contract for calibration visits.
Emergency service visits are provided within 24-72 hours of a reported problem. Labor costs are discounted by 20% over standard rates for contract holders. Expenses are exclusive of the contract and are charged at the actual costs.
We've created an extensive library of detailed and easy-to-use technical documentation to help operate and maintain your BIOSCAN product. If you're having an issue with your NanoSPECT/CT, feel free to also use the Service Reporter icon on the camera's workstation. This tool allows you to send a message to our support staff, with DICOM data and screenshots to detail the issue you're experiencing.
Alternatively, you can research application specific information by visit the www.spect-ct.com website for further information from our many customers regarding their imaging techniques.
